How E-commerce can reduce cycle time, improve employees' empowerment and faciliate customer support??

Nowadays, most of the services can be offered in electronic form. Those services are available anytime, anywhere and anyone who are needed.

With E-commerce, the cycle time can be reduction. It shortening the time it takes for a business to complete a productive activity from its beginning to end. Customers can directly access to the services through the extranet instead of physically appearing to the stores. It is more efficient, more convenience, and even saving the cost and time for the consumers as well as seller.

Beside that, giving employees the authority to act and make decision on their own is a strategy used by many arganization as part of productivity improvement program. Management delegates the authority to individuals or team who can execute the work faster and within fewer days. Empowered salespeople and customer service employees are given the authority to make customers happy and do it quickly, helping to increase customer loyalty too.

E-commerce can allow the customers to access to their services to get the relevant information and customers support in anytime. Other than that, customers also can send an e-mail to the customer service address to obtain the necessary information or making any complaint.

Through the powerful e-commerce, everybody can get, can sell, can buy anythings at anytime anyplace..