E-Government in Malaysia

E-government is the use of information technology in general, and e-commerce in particular, to provide citizens and organization with more convenient access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector. The implementation of e-government was initiated by the introduction of the Multimedia Super Corridor (MSC) in 1996. In 18 April 2008, Deputy Prime Minister Datuk Seri Najib Razak launched the online renewal service, provided by MY E.G. Services Bhd.
http://thestar.com.my/news/story.asp?file=/2008/4/18/nation/20990393&sec=nation

Common problems encountered by consumers

1. Lack of computer literacy : some citizens does not have any computer literacy especially those elderly citizen. They can't renewal road tax and driving licenses online without assistance of others.
2. Do not have proper guidance : Without providing proper guidance, they can't complete the renewal process.
3. Methods of payment : there are only 2 types of payment available for this service which are credit card and debit card. This is inconvenient for those citizen does not own credit and debit card.
4. Methods of collection the road tax slip : either can collect it by visit the nearest MyEG or by delivery. If collect by delivery it charges quite high and we still need to wait for few days just can get it. While if we collect the road tax slip by our own, this is troublesome and this is nothing different with we renew the road tax directly through the JPJ.

Ways to encourage more citizen to use E-Government

1. Do more promotion : The government can do some promotion to promote the e-government and it will let e-government become more and more popular. For example, government can set up a roadshow to promote e-government and provide demonstration to citizens.
2. Security and privacy issues : Government need to make sure that all the information provided by citizen wont be leaked out and it also can increase the confident of citizens to using e-government.